Frequently Asked Questions

Products and materials

Are product colours and textures identical to the photos?

Natural and handmade materials may vary slightly. We aim to show representative photography and will note important variations on the product page.

Where can I find dimensions and materials?

Confirmed dimensions, materials, weight and care instructions are listed on each product page. If a detail is missing, please contact us before ordering.

Use and care

How should incense be used safely?

Use a suitable holder on a stable, heat-resistant surface in a well-ventilated area. Never leave burning incense unattended, and keep it away from children, pets and flammable materials.

How do I care for a bracelet or wooden object?

Keep it dry, avoid perfume and household chemicals, and store it away from prolonged heat and direct sunlight. Follow any product-specific instructions.

Orders and contact

Do you ship to my country?

Availability and shipping options are shown at checkout. If your destination is not available, contact us before ordering.

How can I contact Soul Hygge?

Use the Contact page and include the product name and your destination country so we can respond accurately.